Frequently Asked Questions
When will my order ship?
We do our best to ship orders the same or next business day. Once your order is on its way, you will receive a tracking number by email. If you need a real-time shipping estimate, reach out and we are happy to help.
How much does shipping cost?
We currently ship within the United States. Standard shipping is $8.00 and it is free on orders over $50. Express shipping is available at checkout for $15.00.
What is your return policy?
Because our lotion is handcrafted and is a personal care item, returns are handled on a case-by-case basis. If there is an issue with your order, such as a damaged or defective product, please reach out and we will make it right. Your satisfaction is important to us.
What is in the lotion?
Six ingredients and nothing else: organic 100% grass-fed and finished tallow, organic jojoba oil, organic beeswax, organic pine essential oil, organic vanilla essential oil and organic vitamin E. It is free from parabens, sulfates, phthalates and synthetic fragrances.
Which size should I choose?
The 4 oz jar is the everyday size, the one that lives on the nightstand and gets used morning and night by the whole family. The 2 oz jar holds the same lotion in a size made for travel, a handbag or a desk drawer, and it is a good first jar if you have never tried tallow before.
Why do you whip with nitrogen?
Air-whipped tallow introduces oxygen, which speeds up oxidation, shortening shelf life and affecting quality. Nitrogen prevents this while also creating a smoother, more stable texture that absorbs better and feels lighter on the skin. This keeps our lotion fresher for longer without compromising its nourishing benefits.
How should I store my lotion, and how long does it last?
Our lotion is nitrogen-whipped, which gives it a light, airy texture and helps prevent oxidation. It is packaged in black glass jars to protect it from light and further preserve its quality. Store it in a cool, dry place away from direct sunlight and heat.
Thanks to its carefully selected ingredients, especially tallow, beeswax and vitamin E, it has a naturally long shelf life. Stored properly, it should stay fresh for 18 to 24 months, but if you love it as much as we do, it definitely will not last that long.
Is this safe for sensitive skin?
Yes. Our simple, natural ingredients are chosen for their nourishing and soothing properties. However, if you have known allergies or sensitivities, we recommend doing a patch test first.
Can I use this lotion as a beard conditioner?
Yes. Our tallow-based lotion works great as a beard conditioner. The nourishing blend of tallow, jojoba oil and vitamin E helps soften beard hair, moisturize the skin underneath and promote a healthy, well-groomed look.
Simply rub a small amount between your fingers and work it into your beard as needed.
Are common lotion ingredients actually good for your skin?
Many conventional lotions contain ingredients that might feel nice at first but can have hidden downsides for your skin and overall health. Here are a few common culprits:
Petroleum-based ingredients (mineral oil, petrolatum, paraffin): these create a barrier on the skin that locks in moisture but also traps bacteria and toxins. They offer no real nourishment and can disrupt the skin's natural ability to breathe.
Synthetic fragrances: often listed simply as "fragrance" or "parfum", these can contain dozens of undisclosed chemicals, some of which may cause irritation, allergies or hormone disruption.
Parabens (methylparaben, propylparaben, butylparaben): used as preservatives, parabens are known endocrine disruptors, meaning they can interfere with hormone function.
Phenoxyethanol: a common alternative to parabens, this preservative has been linked to skin irritation and potential nervous system effects with prolonged exposure.
Silicones (dimethicone, cyclopentasiloxane): these give lotions a smooth, silky feel but can create a film on the skin that may clog pores and prevent proper absorption of beneficial ingredients.
Alcohols (denatured alcohol, isopropyl alcohol, ethanol): often used to make lotions feel lightweight, these can strip the skin of its natural oils, leading to dryness and irritation over time.
Synthetic emulsifiers (PEGs, polysorbates): these help oil and water mix but can be contaminated with harmful byproducts like 1,4-dioxane, a potential carcinogen.
Our lotion is free from these unnecessary additives, focusing instead on high-quality, skin-nourishing ingredients that truly benefit your skin.
Can I change my shipping address after my order has been placed?
Because we pack and ship most orders within a day, it is not always possible to change an address once an order is placed. If you notice an error, email us right away at contact@heredisritual.com with your name and order number and we will do everything we can to correct it before your package leaves.
How can I track my order?
As soon as your order ships, you will receive an email with your tracking number. You can also follow your order from the Track Your Order link in our menu. If your tracking does not update, let us know and we will look into it for you.
How quickly can you answer my question?
We answer every message ourselves, in the order it arrives. We check our email regularly and usually reply within 24 hours at contact@heredisritual.com.