Because our lotion is handcrafted and is a personal care item, returns are handled on a case-by-case basis. If there is an issue with your order, such as a damaged or defective product, please reach out and we will make it right. Your satisfaction is important to us.
To start a return, you can contact us at contact@heredisritual.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@heredisritual.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions and Non-Returnable Items
Opened or used jars are personal care goods and cannot be returned for hygiene reasons, unless the product arrived damaged or defective. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
